Global Response provides hospitality fulfillment services for the tourism and hospitality industry and administers vast and complex food safety certification program, resulting in a highly responsive program handling all aspects of specialized trainings.
When Florida Restaurant & Lodging Association (FRLA) won the contract in 2000 to be the state’s provider of SafeStaff® certification of employees, they knew they needed assistance. More than 900,000 foodhandlers employed by restaurants and lodging facilities in Florida were to be administered the program.
Searching for a Fulfillment house and Call Center to meet their needs, FRLA found Global Response. Time was of an essence. In short order, Global Response created a hospitality fulfillment process which handled well over 1,000 calls per day and product shipments reaching more that 1,500 eating establishments daily. Sales hit the one million mark within 6 weeks.