What goes up, must come down. Or, when you’re talking about eRetail, what goes out often comes back. That’s why you need coordinated reverse logistics experts that can handle both forward and reverse logistics.
It’s easy to think of eRetail fulfillment as little more than tossing an item in a box and slapping a label on it. The truth is that it’s far more complicated when you’re dealing with hundreds or thousands of different items.
Your customers have a frictionless sales experience when they’re not worried that returning an item will be a huge undertaking. Over time, this kind of thing creates enthusiastic brand ambassadors.
The Importance of Reverse Logistics in eRetail Fulfillment
Improving Your eRetail Fulfillment Accuracy
Even when your forward and reverse logistics teams are in sync, there’s a lot of room for mistakes.
Improving accuracy should always be a goal because it means less effort on the back end and ultimately, lower costs for you. You have options to improve the pick accuracy of your eRetail fulfillment and reverse logistics experts
For example, you may choose to have items that are frequently sold together to be combined into a kit. Kitting turns multiple items into one, so a picker only has to find a single box rather than all the individuals, each one adding some amount of risk of a mispick to the equation.
Although modern order fulfillment equipment greatly minimizes pick errors, they still happen. Kitting is one way to help reduce the chance of errors for your customers.